Support Policy
How to contact Opright, the best-effort response target, and what information to include.
Opright Support is available at support@mail.oprightapp.com and through More → Contact Support for signed-in users.
Response target
Opright aims to provide an initial response within one U.S. business day. This is a best-effort target, not a guaranteed service-level agreement. Complicated, provider-dependent, security, billing, or legal issues may take longer to investigate and resolve.
Priority
Confirmed security risks, inability to sign in, incorrect payment processing, and widespread service outages receive priority. Put “Security” in the subject for a suspected vulnerability, but do not email passwords, access tokens, full payment-card information, or identity documents.
What to include
Include the affected Opright feature, workspace name, approximate time, expected result, actual result, and safe reproduction steps. Attach a screenshot only after removing unrelated customer, employee, payment, or credential information.
Support scope
Opright Support can help with the software, account access, subscription questions, privacy requests, and Opright-controlled payment records. A connected field-service business—not Opright—handles the quality, scheduling, pricing, refund, or dispute for the field service it provided.