Capture better requests
Bring customer-submitted service needs into a visible workflow instead of losing them in mixed inboxes.
A simpler path from customer request to service
Give customers a clear way to start and follow service interactions while keeping the operating details in Opright. Request, estimate, approval, invoice-sharing, and portal tools connect customer-facing steps to the private workspace.
Plans start at $0No card required to beginInstallable web app
What you can do
Keep approvals moving
Share estimates through purpose-built customer experiences and retain the response with the record.
Protect private work
Public-facing token routes stay separate from the owner and crew workspace and are blocked from search indexing.
Turn online interest into an organized request
A customer request should arrive with enough context to support the next step. Opright's online request tools help a business collect service interest and place it in the request pipeline, where the team can review it and prepare an estimate or follow-up.
This keeps the customer entry point connected to the same customer and job system the business uses after the request is accepted.
- Online service requests
- Request-pipeline visibility
- Estimate sharing and approval
- Invoice sharing
- Customer portal access
Use focused customer-facing pages
Customers do not need access to the internal workspace. Opright uses purpose-built request, quote, invoice, and portal routes so customers can interact with the item intended for them.
Those operational routes are intentionally marked noindex and excluded from the public sitemap. That helps keep private or token-based customer experiences out of ordinary search results.
Support a consistent follow-up process
Estimate follow-ups and customer communication tools on eligible plans can help the business return to open opportunities. Message templates reduce repeated writing while still allowing the sender to review the final customer communication.
Frequently asked questions
Direct answers
Can customers submit service requests online?
Yes. Online request tools are included on Free and Pro and connect incoming requests to the Opright workspace.
Are customer portal pages listed in search engines?
They should not be. Opright marks token-based portals, quotes, requests, and invoice-sharing routes noindex and excludes them from the public sitemap.
Can customers approve estimates?
Yes. Opright supports estimate sharing and customer approval as part of the request-to-job workflow on eligible plans.
Keep exploring
Related Opright pages
Feature
Customer management
Keep field service customer records, service history, requests, estimates, jobs, invoices, and contact details organized with Opright.
Explore →FeatureEstimates and invoicing
Create estimates, collect approvals, schedule accepted work, send field service invoices, and track payment status from one Opright workspace.
Explore →GuideEstimate-to-invoice guide
Create a dependable service-business workflow from customer request and estimate through approval, scheduling, job completion, invoice, and payment.
Explore →Bring the field service workflow into one workspace
Start with customers, scheduling, invoices, and payment tracking. Add estimates, recurring work, crews, costing, and reporting when the business needs them.
See Opright plans